Zen Well enforces a strict 12hr cancellation/rescheduling/no-show policy. We ask that any cancellation requests or rescheduling requests take place at least 12hrs prior to your appointments start time. Any cancellations, reschedules, or no-shows that take place within the 12hrs prior to your appointments start time will result in half the service fee. Unfortunately, we cannot make Covid or emergency-related exceptions.

We appreciate you understanding.